Delivery & Returns

Delivery

UK –  There is a flat rate per item of £4.50 for UK 2nd class Royal Mail ‘Signed For ‘shipping & £5.00 per item for UK 1st class Royal Mail ‘Signed For’ shipping. Once the payment has been processed you will receive an email informing you of the estimated dispatch date. I don’t hold many items ‘made up’ in stock, so each item has a different process time and  this approximate period will be stated in each listing but I will keep you updated throughout the process.

International shipping is £9.50 per item and to certain countries only, shipped by Royal mail ‘Signed and Tracked’

Buyers are responsible for any customs and import taxes that may apply. Elsiem Jewellery (trading name of Elsiem Ltd) is not responsible for delays due to customs.

Returns

Elsiem Jewellery hope that you will be nothing more than delighted with your jewellery but if you decide that it isn’t suitable or doesn’t fit your requirements then we will except returns for ‘In stock’ items within 7 days of receipt of the delivery and provide a full refund excluding original shipping costs.

Unfortunately however, earrings (for hygiene reasons) and items that have been made a bespoke size or special requirement cannot be refunded unless the item is faulty. If the item arrives faulty and it is reported to me within 7 days of you receiving it, I will endevour to offer a solution of repair, depending on the extent of the fault/damage, but this would be at the discretion of Elsiem Jewellery.

The return should be in its original gift box/bag and packaged securely for shipping. The return shipping cost is your, the customers, responsibility and we can not refund the cost. You should ship it with a signature required  option and keep the receipt of delivery for your records as Elsiem Jewellery can not take responsibility for the returned package until it has been signed for.

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