Delivery & Returns

Delivery

UK 2nd class Royal Mail ‘Signed and Tracked’shipping is a flat rate of £4.50. If you require the UK 1st Class delivery service, which is £5.00, please contact me prior to checkout at sales@elsiem.co.uk to make sure I can meet your requirements. Once the payment has been processed you will receive an email informing you of the estimated delivery date. ‘In stock’ orders are usually dispatched within 2-4 working days. Special orders dispatch time can vary but I will keep you updated throughout the process. If you require the UK 1st Class delivery service please contact me prior to checkout at sales@elsiem.co.uk to make sure I can meet your requirements.

International shipping is £9.50 per item and to certain countries only, shipped by Royal mail ‘Signed and Tracked’

Buyers are responsible for any customs and import taxes that may apply. Elsie.m jewellery (trading name of Elsiem Ltd) is not responsible for delays due to customs.

Returns

Elsie.m hope that you will be nothing more than delighted with your jewellery but if you decide that it isn’t suitable or doesn’t fit your requirements then we will except returns for ‘In stock’ items within 7 days of receipt and provide a full refund excluding original shipping costs.

Unfortunately however, earrings (for hygiene reasons) and items that have been made a bespoke size or special requirement cannot be refunded unless the item is faulty. If the item arrives faulty and it is reported to me within 7 days of you receiving it, I will endevour to offer a solution of repair, depending on the extent of the fault/damage, but this would be at the discretion of elsie.m jewellery design.

The return should be in its original gift box/bag and packaged securely for shipping. The return shipping cost is your, the customers, responsibility and we can not refund the cost. You should ship it with a signature required  option and keep the receipt of delivery for your records as we can not take responsibility for the returned package until it has been signed for.

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